Violence & Aggression Policy

Information for Patients 2021

 

Platt & Common Dental Practice has adopted a ‘zero tolerance’ approach to violence and aggression, whether this is physical or verbal.

 

The practice considers this behaviour to include any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. This includes telephone calls made to reception.

 

The practice will request the removal from the practice registration list of any patient who is aggressive or abusive towards any member of the healthcare team at the practice (dentist, dental nurse, hygienist, dental technician, practice manager, receptionist, trainee) or towards any other patient, or who damages property.

 

Cursing, swearing, shouting and being threatening to any of our staff, including our reception staff will not be tolerated under ANY circumstances. Any person found doing so will be asked to leave the premises and we may consider removal of the patient from our practice list. We have the right to remove, with immediate effect, any patient who has been violent or threatened violence to any dentist or a member of staff.

 

All instances of actual physical abuse on a health professional or member of staff by a patient or accompanying relative/friend will be reported to the police.