Cancellations & Missed Appointments

Cancellation or delay of an appointment by the practice

 

We will only cancel or delay a patient’s appointment in unavoidable circumstances. In such cases, we will take the following steps:

  • The patient will be contacted as soon as the practice is aware of the need to cancel or delay the appointment. We will explain the reason for the cancellation or delay.
  • The patient will be offered a new appointment at the earliest time available.
  • If the patient is unable to commit to a new appointment during that contact, we will ask them to get in touch at a later time, when we will offer them a priority appointment.

 

Cancellation of an appointment or missed appointment by a patient

 

The staff at Platt & Common Dental Practice work hard to ensure that you receive the very best dentistry in an efficient and timely fashion. We kindly ask for a minimum of 24 hours (one working day) notice to cancel or reschedule an appointment.  For Monday appointments, this means we will require notification by Friday morning at the latest.

 

We ask for cancellations to be made via our phone line on 01786 473579, in person, or a voice message on our answer machine should the practice be closed, is also acceptable. Email cancellations may also be sent to info@stirlingdentist.co.uk  Please note our reminder texts do not allow you to reply to us.

 

Where less than 24 hours’ notice is given, or where an appointment is missed with no notice, there will be a fee incurred of £1 per minute for the missed appointment if we are unable to fill the appointment space. Any fee will become payable with immediate effect. Upon payment, to fully clear any account balance, further bookings can be made.  Future appointments may also be cancelled in the event that the cancellation fee is not paid. This policy applies to all patients regardless of age or exemption status.

 

Cancelling on behalf of someone else

 

Please note that we keep strictly to the rules of clinical confidentiality. If you are cancelling on behalf of someone else, we have to know that you have their permission to do so, unless they are incapable (because of physical and mental illness) or you are the parent/family member or carer for the patient if under 18. We have consent forms which a patient can sign to authorise a named person to be able to deal with things on their behalf such as appointments, payments and medical information.

 

Failing to attend appointments and deregistration

 

When a patient fails to attend a third appointment with the practice then we reserve the right to deregister that patient from the practice. If a new patient’s first appointment to register with the practice is missed then no further appointments will be given. Please note registration only happens once a patient has been seen by a dentist and not on booking an appointment.

 

Any patient who is physically or verbally abusive to any staff member or any other person inside or outside of the practice, will be deregistered with immediate effect and the police may be called.

 

We thank you for your understanding – please help us to reallocate our time to other patients by rescheduling as far in advance as you can.